Question 1

How long will my order take?

Accepted Answer

Orders are processed within 1–2 business days. US delivery then takes 3–5 business days, and you'll receive tracking by email as soon as your order ships.

Question 2

Do you offer free shipping?

Accepted Answer

Yes — free standard shipping on all US orders over $75. Orders under $75 ship at a flat $6.95.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. International delivery typically takes 7–14 business days depending on destination. Any customs duties or import taxes are the customer's responsibility.

Question 4

What payment methods do you accept?

Accepted Answer

All major credit and debit cards, plus Apple Pay and Google Pay at checkout. Payments are processed securely and we never store full card details.

Question 5

What is your return policy?

Accepted Answer

You can return unused items in their original packaging within 30 days of delivery for a full refund. Apparel must be unworn with tags attached. Personal care items can only be returned if unopened.

Question 6

My order arrived damaged. What do I do?

Accepted Answer

Email us a photo within 7 days of delivery and we'll arrange a free replacement or a refund — no need to ship the damaged item back.

Question 7

How does "Subscribe & Save" work?

Accepted Answer

On eligible items (like our Essential Oil Diffuser refills) you can choose a delivery interval at checkout and save on every recurring order. You can pause, skip or cancel anytime from your account.

Question 8

An item is marked "Coming Soon" — can I order it?

Accepted Answer

Not yet, but you can join the waitlist on the product page and we'll email you the moment it's back in stock.

Question 9

Do you offer gift options?

Accepted Answer

Yes — you can add a gift note at checkout, and items marked "Perfect Gift" come in giftable packaging. We can also leave prices off the packing slip on request.

Question 10

How do I track my order?

Accepted Answer

Every order ships with tracking. You'll get a link by email, and you can also view order status from your account.

Question 11

Do you offer wholesale or bulk orders?

Accepted Answer

Yes — for wholesale or bulk enquiries, reach out through our contact page and we'll get back to you with details.

FAQ

Frequently asked questions